We’re a team of passionate individuals, hell-bent on making your life easier

Our team consists of diverse professionals from diverse backgrounds, but we all have one thing in common - we want to make great user experiences, and have fun whilst we’re doing it.

Our Team

  • Hey, I'm Andrew.... although most call me Ritchie. I co-founded EstimateOne with Mike, and currently serve as CEO. I'm passionate about improving the lives of our customers, helping them do a great job at work, and helping them leave on time to spend time with their families. Before EstimateOne, I worked at a bank. Needless to say, EstimateOne is a lot more fun.

  • My name is Michael, but I prefer Mike. Together with Andrew, I co-founded EstimateOne and continue to serve as a non-executive director and shareholder in the business - offering support and guidance to Andrew as required. Before EstimateOne, I worked as an estimator at Kane and Becton. I love watches, whiskey and big hikes in the country.

  • Hey, I'm Alicia, also known as Badger. I was the first to jump on board with Mike and Ritchie way back when, and have been assisting and supporting our customers ever since. Before joining the EstimateOne family, I was working for a tour operator in (warmer) Adelaide. When not answering your calls and emails, you'll find me digging for, playing, boogying to, or talking about music.

  • Hey, I'm Melanie, EstimateOne's Head of Business Development. My particular focus is growing and managing our portfolio of Head Contractor clients. I love working for a business that truly wants to improve the lives of its clients. Unfortunately, I am often caught doing, or saying something I wish I hadn't.

  • Hi, I'm Rami. I lead the builder stream, focussing on creating great products for builders. I'm a strong advocate for the customer and delivering pragmatic solutions to their problems. I'm pretty protective of my weekends - I always make sure I allocate a healthy amount of time for brunch, everything else comes second.

  • I'm Tom, Head of Development here at EstimateOne. Before I joined EstimateOne I wrote software for the financial services industry and started a company providing rostering software to the catering industry. You may also recognise me as the author of the Latin translation of Rasmus Lerdorf's Programming PHP which remains to this day the standard Latin version of that work.

  • Hi, I'm Marni, and I focus my time at EstimateOne on our inspiring team! Our office culture is pretty special, so a big part of my job is to help keep it that way by making sure our people feel valued and enabled to create value. Outside of work, you'll most likely find me facetiming my family and friends in NY, spending time with my better half, and (most often) rushing off to rehearse for or perform in a musical.

  • Hello. I'm Chris. Most people call me Chris. I moved to Melbourne from the UK in 2016, having previously been rained on every day since I was born. Outside of work I learn how to teach machines to learn, and will be partially responsible for the inevitable subjugation of the human race. Sorry.

  • Hey, I'm Sivan (aka Siv), EstimateOne's Data & Business Analyst. Armed with extensive experience in system analysis, and a background in industrial engineering and information science, I'm passionate about analysing data and processes, supporting rational informed decision making. In my free time, I like making up new soup flavours and being an eternal optimist, I'm always sure they turn out delish. For a second opinion, you can ask my hubby... :)

  • My name is Tony. I was the sharpest looking construction estimator in town before jumping to EstimateOne. As a product manager my role is to be a human guinea pig and trial new initiatives to grow the business and retain our loyal users (that's you!). I'm a motorcycle riding, Crossfit training, Brazilian jiu jitsu junkie. That's why my nickname is Zeus.

  • Hey there! I'm Michelle and I am the Bookkeeper at EstimateOne. It's my role to help look after the finances of EstimateOne through the cycle of sales to collections. I have spent a lot of my life working in finance in the automotive industry and am finding the construction industry very different but quite exciting. On any given weekend you can usually find me on a basketball court!

  • Hey, I'm Daniel, a Business Development Manager here at EstimateOne. It's my job to help grow our list of Head Contractors and make sure they're getting the most out of our service. Before EstimateOne I was your stereotypical university student, working part-time at Coles only to blow it all on the weekend. Outside of work I bash around golf balls, try to travel as much as possible and support/criticise the mighty Geelong Football Club.

  • Hey, I'm Sophie, Account Manager at EstimateOne. My role is to ensure that all of our customers get the most out of their EstimateOne experience. Before I joined the team, I was an estimator for a commercial builder in Brisbane. On weekends I'm either exploring the city, heading to the coast, checking out local music or catching up with mates.

  • Hello, I'm Simon, I work in Business Development at EstimateOne, my role is to bring in new clients and familiarise them with the platform. Before EstimateOne I graduated in the UK and travelled the world for two years, drinking beer and visiting as many countries as I could. Outside of work I am a keen sports fan, especially of Aston Villa Football Club & the Saints.

  • Hey, I'm Matt, I work as the Comms Coordinator as part of our Brand and Comms team. I'm passionate about ensuring all of our touch points with the users are clear and understood. Before EstimateOne I was working at a toy store while working my way through Uni. On the weekends you'll usually find me getting upset about the St Kilda Footy Club or the Canberra Raiders.

  • Hi, I'm Zaiga and I look after the brand and marketing side of things here at EstimateOne. That means getting to know our customers really well and spreading the word about what we do. Before EstimateOne I was a branding consultant, an interior architect and a skiing instructor (not at the same time) because one career wasn't enough. People think I'm strange because I don't drink coffee, but I think I'm normal in most other ways.

  • Hi there, my name is James (or Jim, or Jimmy... I don't really mind) and I am the Chief of Staff at EstimateOne. My purpose at EstimateOne is to help people and the organisation grow! Before EstimateOne I have been fortunate enough to work with fast-growing digital organisations like SEEK, realestate.com.au and Envato. Outside of work I am passionate about my family, food, sport and the spending time with friends on the beach...mostly in that order!

  • Hi there, I’m Dan. I’m the COO at EstimateOne and my job is to coordinate our commercial decision-making. Before EstimateOne I was a management consultant, and I’m enjoying the switch from advising to doing! I’m also a new dad, so finding time for hobbies isn’t easy, but in the odd spare moment I’m trying to (re)learn to play the piano.

  • I'm Adrian, and I'm the lead developer looking after the builder facing aspects of the EstimateOne product. Before joining EstimateOne, I worked on an online collaboration platform that connected clients with designers all around the world. I'm passionate about using software to connect people and allow them to do their jobs more efficiently. Outside of work, I enjoy spending time with family and skateboarding badly, amongst many other things.

  • Hey I’m Johan, as a software developer at EstimateOne, my job consists of building new features and improving those which have already released to make our platform the best in its class. I’ve been developing professional software for about 4 years. I’m passionate about soccer, cars, trucks and technology, and I must say, I enjoy listening to reggaeton.

  • Hey, I’m Morgan! I am lucky enough to be one of the members of our Customer Support Team. My job is to make sure all our clients have an amazing experience when contacting EstimateOne! Before E1 I was living in Brisbane enjoying the hot weather and my great tan. I’m passionate about chocolate and my dog Milo.

  • Hi, I’m Brayden! I joined EstimateOne as an Intern Web Developer before leaving to complete my degree in Canada. Now that I'm back in Melbourne, I'm trying to learn all about the E1 products and working hard to improve them. Before EstimateOne I worked in a toy store, helping to run the hobbies section. When I'm not working you can find me playing basketball (or cheering for the Toronto Raptors), racing RC cars or bushwalking with my dog, Leroy.

  • I'm Fernando, and I'm a Growth Analyst here at EstimateOne. My job is looking at the insights generated by the business so that I can experiment with new and sometimes unusual ideas. I typically nerd out about new technology and how it impacts our daily lives.

  • Hi, I'm Josh, a programmer here at EstimateOne. I'm primarily focused on making our customers' time in our app as easy as possible. Before EstimateOne I worked in the education and health sectors. I love pizzas, and frisbees, and basically anything that's round.

  • Hi, I'm Will, a lead developer at EstimateOne. I help build and deliver new features and fixes to our customers. Before E1, I worked as a senior dev for a payroll company, turning tax law into an online application. In my free time, I enjoy reading sci-fi and other couch-friendly activities.

  • Hi, I'm Cass, and I'm a web developer. Prior to EstimateOne, I was working as a web developer for a not for profit organisation, and prior to that I was working as a pharmacy dispensary technician. Outside of (or during) coding, you may find me singing, building nanoblocks, or baking/eating (waaaaay too many) sweets!

  • Hi, I'm Jo! I'm part of the Customer Support Team here at EstimateOne and it's my primary goal to support our customers with their queries - I love to problem solve! Before EstimateOne I worked in various customer service roles and in a previous life was a major Physics and Maths nerd. I also love to sing, write music and perform from time to time.

  • Hi, I'm Robbie. My role at EstimateOne is to deliver the best customer service and help our clients get the most out of the amazing system we have. Before hopping the ditch to Melbourne, I worked in Agriculture and damaged vehicle sales in New Zealand. Outside of work, you can often see me admiring nature and setting off the fire alarm in the kitchen.

  • Hi, I'm Stephen, and I am a Junior Developer here at EstimateOne - helping build creative solutions that will make someone's life much easier. Before EstimateOne, I worked as a Backend Developer back home in Scotland. I enjoy being active by going to the gym, playing field hockey and getting out to explore on my bike.

  • G'day! I'm Ryan. With a background as a tech founder, and many years of agency experience, I'm a bit of a generalist who helps out at EstimateOne wherever my skills are needed most; a bit of digital marketing, a bit of sales, a bit of international expansion! When I'm not at EstimateOne I like to think about how successful I would be if I didn't spend so much time playing video games.

  • Hi, I'm Asaf and I'm heading up one of our new ventures, For.Site. I love building products and watching ideas turn into reality. Since exiting my startup in 2015, I have worked with several companies to deliver some world-class products. In my (limited) spare time, I love hanging out with my family.

  • Howdy, I'm Adam, and I'm the Operating Model Coordinator at EstimateOne. I'm here to make sure our systems and processes are slick as, so the team can focus on making great stuff for our customers. I'm a qualified designer and spent my previous career in estimating, sales and management within the print industry. I also take costume parties very seriously.

Andrew Ritchie

Founder

Andrew Ritchie

Hey, I'm Andrew.... although most call me Ritchie. I co-founded EstimateOne with Mike, and currently serve as CEO. I'm passionate about improving the lives of our customers, helping them do a great job at work, and helping them leave on time to spend time with their families. Before EstimateOne, I worked at a bank. Needless to say, EstimateOne is a lot more fun.

Michael Ashcroft

Founder

Michael Ashcroft

My name is Michael, but I prefer Mike. Together with Andrew, I co-founded EstimateOne and continue to serve as a non-executive director and shareholder in the business - offering support and guidance to Andrew as required. Before EstimateOne, I worked as an estimator at Kane and Becton. I love watches, whiskey and big hikes in the country.

Alicia Ventrice

Customer Experience Team Leader

Alicia Ventrice

Hey, I'm Alicia, also known as Badger. I was the first to jump on board with Mike and Ritchie way back when, and have been assisting and supporting our customers ever since. Before joining the EstimateOne family, I was working for a tour operator in (warmer) Adelaide. When not answering your calls and emails, you'll find me digging for, playing, boogying to, or talking about music.

Melanie Bull

Head of Business Development

Melanie Bull

Hey, I'm Melanie, EstimateOne's Head of Business Development. My particular focus is growing and managing our portfolio of Head Contractor clients. I love working for a business that truly wants to improve the lives of its clients. Unfortunately, I am often caught doing, or saying something I wish I hadn't.

Rami Saleh

Product Manager

Rami Saleh

Hi, I'm Rami. I lead the builder stream, focussing on creating great products for builders. I'm a strong advocate for the customer and delivering pragmatic solutions to their problems. I'm pretty protective of my weekends - I always make sure I allocate a healthy amount of time for brunch, everything else comes second.

Tom Corrigan

Head of Development

Tom Corrigan

I'm Tom, Head of Development here at EstimateOne. Before I joined EstimateOne I wrote software for the financial services industry and started a company providing rostering software to the catering industry. You may also recognise me as the author of the Latin translation of Rasmus Lerdorf's Programming PHP which remains to this day the standard Latin version of that work.

Marni Strump

People and Culture Coordinator

Marni Strump

Hi, I'm Marni, and I focus my time at EstimateOne on our inspiring team! Our office culture is pretty special, so a big part of my job is to help keep it that way by making sure our people feel valued and enabled to create value. Outside of work, you'll most likely find me facetiming my family and friends in NY, spending time with my better half, and (most often) rushing off to rehearse for or perform in a musical.

Chris Dyer

Lead Data Engineer

Chris Dyer

Hello. I'm Chris. Most people call me Chris. I moved to Melbourne from the UK in 2016, having previously been rained on every day since I was born. Outside of work I learn how to teach machines to learn, and will be partially responsible for the inevitable subjugation of the human race. Sorry.

Sivan Gonen

Data & Business Analyst

Sivan Gonen

Hey, I'm Sivan (aka Siv), EstimateOne's Data & Business Analyst. Armed with extensive experience in system analysis, and a background in industrial engineering and information science, I'm passionate about analysing data and processes, supporting rational informed decision making. In my free time, I like making up new soup flavours and being an eternal optimist, I'm always sure they turn out delish. For a second opinion, you can ask my hubby... :)

Tony Dymock

Product Manager

Tony Dymock

My name is Tony. I was the sharpest looking construction estimator in town before jumping to EstimateOne. As a product manager my role is to be a human guinea pig and trial new initiatives to grow the business and retain our loyal users (that's you!). I'm a motorcycle riding, Crossfit training, Brazilian jiu jitsu junkie. That's why my nickname is Zeus.

Michelle Byrnes

Bookkeeper

Michelle Byrnes

Hey there! I'm Michelle and I am the Bookkeeper at EstimateOne. It's my role to help look after the finances of EstimateOne through the cycle of sales to collections. I have spent a lot of my life working in finance in the automotive industry and am finding the construction industry very different but quite exciting. On any given weekend you can usually find me on a basketball court!

Daniel Stirling

Business Development Manager

Daniel Stirling

Hey, I'm Daniel, a Business Development Manager here at EstimateOne. It's my job to help grow our list of Head Contractors and make sure they're getting the most out of our service. Before EstimateOne I was your stereotypical university student, working part-time at Coles only to blow it all on the weekend. Outside of work I bash around golf balls, try to travel as much as possible and support/criticise the mighty Geelong Football Club.

Sophie Hack

Account Manager

Sophie Hack

Hey, I'm Sophie, Account Manager at EstimateOne. My role is to ensure that all of our customers get the most out of their EstimateOne experience. Before I joined the team, I was an estimator for a commercial builder in Brisbane. On weekends I'm either exploring the city, heading to the coast, checking out local music or catching up with mates.

Simon Herod

Business Development Manager

Simon Herod

Hello, I'm Simon, I work in Business Development at EstimateOne, my role is to bring in new clients and familiarise them with the platform. Before EstimateOne I graduated in the UK and travelled the world for two years, drinking beer and visiting as many countries as I could. Outside of work I am a keen sports fan, especially of Aston Villa Football Club & the Saints.

Matt Eccles

Communications Coordinator

Matt Eccles

Hey, I'm Matt, I work as the Comms Coordinator as part of our Brand and Comms team. I'm passionate about ensuring all of our touch points with the users are clear and understood. Before EstimateOne I was working at a toy store while working my way through Uni. On the weekends you'll usually find me getting upset about the St Kilda Footy Club or the Canberra Raiders.

Zaiga Finnis

Head of Brand and Communications

Zaiga Finnis

Hi, I'm Zaiga and I look after the brand and marketing side of things here at EstimateOne. That means getting to know our customers really well and spreading the word about what we do. Before EstimateOne I was a branding consultant, an interior architect and a skiing instructor (not at the same time) because one career wasn't enough. People think I'm strange because I don't drink coffee, but I think I'm normal in most other ways.

James Law

Chief of Staff

James Law

Hi there, my name is James (or Jim, or Jimmy... I don't really mind) and I am the Chief of Staff at EstimateOne. My purpose at EstimateOne is to help people and the organisation grow! Before EstimateOne I have been fortunate enough to work with fast-growing digital organisations like SEEK, realestate.com.au and Envato. Outside of work I am passionate about my family, food, sport and the spending time with friends on the beach...mostly in that order!

Dan Clifton

Chief Operating Officer

Dan Clifton

Hi there, I’m Dan. I’m the COO at EstimateOne and my job is to coordinate our commercial decision-making. Before EstimateOne I was a management consultant, and I’m enjoying the switch from advising to doing! I’m also a new dad, so finding time for hobbies isn’t easy, but in the odd spare moment I’m trying to (re)learn to play the piano.

Adrian Palmer

Lead Developer

Adrian Palmer

I'm Adrian, and I'm the lead developer looking after the builder facing aspects of the EstimateOne product. Before joining EstimateOne, I worked on an online collaboration platform that connected clients with designers all around the world. I'm passionate about using software to connect people and allow them to do their jobs more efficiently. Outside of work, I enjoy spending time with family and skateboarding badly, amongst many other things.

Johan Moncada

Web Developer

Johan Moncada

Hey I’m Johan, as a software developer at EstimateOne, my job consists of building new features and improving those which have already released to make our platform the best in its class. I’ve been developing professional software for about 4 years. I’m passionate about soccer, cars, trucks and technology, and I must say, I enjoy listening to reggaeton.

Morgan Cotter

Customer Experience Consultant

Morgan Cotter

Hey, I’m Morgan! I am lucky enough to be one of the members of our Customer Support Team. My job is to make sure all our clients have an amazing experience when contacting EstimateOne! Before E1 I was living in Brisbane enjoying the hot weather and my great tan. I’m passionate about chocolate and my dog Milo.

Brayden Di Luca

Junior Developer

Brayden Di Luca

Hi, I’m Brayden! I joined EstimateOne as an Intern Web Developer before leaving to complete my degree in Canada. Now that I'm back in Melbourne, I'm trying to learn all about the E1 products and working hard to improve them. Before EstimateOne I worked in a toy store, helping to run the hobbies section. When I'm not working you can find me playing basketball (or cheering for the Toronto Raptors), racing RC cars or bushwalking with my dog, Leroy.

Fernando Parra

Growth Analyst

Fernando Parra

I'm Fernando, and I'm a Growth Analyst here at EstimateOne. My job is looking at the insights generated by the business so that I can experiment with new and sometimes unusual ideas. I typically nerd out about new technology and how it impacts our daily lives.

Josh Morton

Lead Developer

Josh Morton

Hi, I'm Josh, a programmer here at EstimateOne. I'm primarily focused on making our customers' time in our app as easy as possible. Before EstimateOne I worked in the education and health sectors. I love pizzas, and frisbees, and basically anything that's round.

Willman Corcho

Lead Developer

Willman Corcho

Hi, I'm Will, a lead developer at EstimateOne. I help build and deliver new features and fixes to our customers. Before E1, I worked as a senior dev for a payroll company, turning tax law into an online application. In my free time, I enjoy reading sci-fi and other couch-friendly activities.

Cassandra Tam

Mid-Level Developer

Cassandra Tam

Hi, I'm Cass, and I'm a web developer. Prior to EstimateOne, I was working as a web developer for a not for profit organisation, and prior to that I was working as a pharmacy dispensary technician. Outside of (or during) coding, you may find me singing, building nanoblocks, or baking/eating (waaaaay too many) sweets!

Jo Huf

Customer Experience Consultant

Jo Huf

Hi, I'm Jo! I'm part of the Customer Support Team here at EstimateOne and it's my primary goal to support our customers with their queries - I love to problem solve! Before EstimateOne I worked in various customer service roles and in a previous life was a major Physics and Maths nerd. I also love to sing, write music and perform from time to time.

Robbie Wilberfoss

Customer Experience Consultant

Robbie Wilberfoss

Hi, I'm Robbie. My role at EstimateOne is to deliver the best customer service and help our clients get the most out of the amazing system we have. Before hopping the ditch to Melbourne, I worked in Agriculture and damaged vehicle sales in New Zealand. Outside of work, you can often see me admiring nature and setting off the fire alarm in the kitchen.

Stephen Beattie

Junior Developer

Stephen Beattie

Hi, I'm Stephen, and I am a Junior Developer here at EstimateOne - helping build creative solutions that will make someone's life much easier. Before EstimateOne, I worked as a Backend Developer back home in Scotland. I enjoy being active by going to the gym, playing field hockey and getting out to explore on my bike.

Ryan McCall

Project Manager

Ryan McCall

G'day! I'm Ryan. With a background as a tech founder, and many years of agency experience, I'm a bit of a generalist who helps out at EstimateOne wherever my skills are needed most; a bit of digital marketing, a bit of sales, a bit of international expansion! When I'm not at EstimateOne I like to think about how successful I would be if I didn't spend so much time playing video games.

Asaf Brukarz

Venture Lead

Asaf Brukarz

Hi, I'm Asaf and I'm heading up one of our new ventures, For.Site. I love building products and watching ideas turn into reality. Since exiting my startup in 2015, I have worked with several companies to deliver some world-class products. In my (limited) spare time, I love hanging out with my family.

Adam Norgate

Operating Model Coordinator

Adam Norgate

Howdy, I'm Adam, and I'm the Operating Model Coordinator at EstimateOne. I'm here to make sure our systems and processes are slick as, so the team can focus on making great stuff for our customers. I'm a qualified designer and spent my previous career in estimating, sales and management within the print industry. I also take costume parties very seriously.

We'd love to see your mug shot here!

Check out our job listings below!

Keen to join us?

We’re always on the lookout for talented people. Whether you’re a developer or designer, communicator or closer, we’d love to hear from you.

Richmond
Senior PHP Developer - $90-110k base + super

EstimateOne is looking for a full stack engineer to grow the engineering team in our Richmond office.

About us

EstimateOne is a team of 30 people with a mission to better connect the commercial construction industry here and abroad. With 11 years in the game, we’re both a profitable and fast growing business. We’re the market leader in Australia & New Zealand and recently established a London office to support our international expansion plans. As a company (and as a team) our mission is to make sure we’re unlocking value from what we’ve already done while creating value by inventing new stuff. It’s equal parts optimisation and innovation.

About the platform

Our primary codebase is a Symfony app running on MySQL. The older parts of our platform are a pretty standard Twig/jQuery frontend talking to controllers on the backend. All of our new development is focused on building out React components to talk to our GraphQL API backend with a plan to migrate the entire platform to React. Recently we’ve started building out a design system to help power us ahead on that journey. You can see the early progress at https://styleguide.estimateone.com

Apply for position
Richmond
Senior Designer

We’re looking for a creative, friendly designer to join us in our office to lead the design function, helping to ensure the end-to-end quality, vision and strategy of the user experience at EstimateOne is as good as it can be.


About us:

EstimateOne is a fully bootstrapped, profitable, growing mid-sized product startup with a mission to better connect the commercial construction industry. We need your help to take our SaaS platform to the next level.

Here at EstimateOne, we build our products collaboratively working in cross-functional teams. We draw from Lean product development and Design Thinking - which means we put our users first and work together rather than in silos.

As an organisation we’re up to some pretty exciting things! We’re passionate about a transparent and fair remuneration structure and we have a commitment to wellness and happiness that you’ll really feel (plus a heap of fun perks). We’ve got a strong set of values that speak to both nurturing our internal team and helping our external clients.

An exciting and unique part of working at EstimateOne is access to entrepreneur leave for a week each year for you to work on something you’re passionate about. To help give back to the community we also offer volunteer leave and we’ll triple any pre tax charitable donation you make!


About our product:

The platform is 10 years old and there’s a lot already in it. As a company (and as a team) our mission is to make sure we’re unlocking value from what we’ve already done while creating value by inventing new stuff. It’s equal parts optimisation and innovation, data-driven and human-centred.

We have a (newly implemented) design process and rituals in place to help us create value for our team, the construction industry and our shareholders - that’s where you come in!


About the role:

What we’re looking for is a top designer to lead a small team of two (an early priority will be to hire a Junior Designer to work with you) in an exciting role that will see you translating the overall business strategy into a design vision. You’ll be responsible for providing design direction at a strategic level through the use of customer journeys, personas, and research insights.

By leading the user research process, you’ll create a culture of continuous discovery, with your day to day tasks including things like artful wireframes and innovative UI design. You’ll use your skills to identify broader opportunities (beyond the current product) in the quest to make our customers' lives easier. This is a leader-doer role -you’ll be on the tools working with the whole E1 team at every stage of the design process.

We’re looking for an imaginative person who’s keen to collaborate - it’s that simple. Forthright and frank is one of our core values - so we appreciate a straight shooter who tells it like it is. The ability to promote our values matters to us; we care about our team and you’ll be joining a group of people who want each other to be happy and successful.


About you:

You’ll be eager to get stuff done and deliver value for our customers as part of a cross-functional team.

You’re able to mentor and guide other designers and cross-functional team members.

You love to teach - and will be a strong advocate across the company for a consistent and rigorous user-centered product design process.

You’re excited at the prospect of documenting, maintaining, updating and evolving our design system.

You’ll be keen to create a set of design principles to guide product design decisions.

You love identifying knowns and unknowns and validating assumptions to better understand problems & opportunities.

Connect with the following? This may be the role for you.

  • Are you comfortable in navigating ambiguity - not necessarily knowing which is the right strategic direction, but having confidence in the design method to get you there? Talk to us.
  • Do you embrace constraints as a pathway to creative problem-solving? Talk to us.
  • Have experience proactively seeking regular feedback from users, designers and stakeholders to validate decisions and direction? Talk. to. us.
Apply for position
Richmond
Customer Experience Consultant (Construction Industry Specialist)

If you're super customer focussed, know a thing or two about the construction industry, and get a real kick out of helping customers over the phone, then this is the role for you!

About us:

EstimateOne is a fully bootstrapped, profitable, growing mid-sized product startup with a mission to better connect the commercial construction industry. We need your help to take our SaaS platform to the next level.

Here at EstimateOne, we build our products collaboratively working in cross-functional teams. We draw from lean product development and design thinking - which means we put our users first and work together rather than in silos.

As an organisation we’re up to some pretty exciting things! We’re passionate about a transparent and fair remuneration structure and we have a commitment to wellness and happiness that you’ll really feel (plus a heap of fun perks). We’ve got a strong set of values that speak to both nurturing our internal team and helping our external clients.

An exciting and unique part of working at EstimateOne is access to entrepreneur leave for a week each year for you to work on something you’re passionate about. To help give back to the community we also offer volunteer leave and we’ll triple any pre tax charitable donation you make!


How we operate:

The platform is 10 years old and there’s a lot already in it. As a company (and as a team) our mission is to make sure we’re unlocking value from what we’ve already done while creating value by inventing new stuff. It’s equal parts optimisation and innovation, data-driven and human-centred.

We’ve recently upped the ante for our Customer Experience Team and need a support champion to help them navigate this exciting time. In addition to supporting our customers, you’ll be working to improve processes for the team itself.

About the role:

What we’re looking for is a construction industry gun who’s keen to help ensure the customer experience at EstimateOne is as good as it can be, particularly for our Builders. Your main goal will be to provide outstanding customer service to our builder, subbie, and supplier clients through inbound and outbound phone calls, emails and issue resolution. Here’s a rough breakdown of what your day to day will look like:

  • 70% of your time will be spent answering and resolving inbound support queries (via phone and email) and contributing to the Customer Experience team’s operational activities. As our Builder specialist, you’ll be the first port of call for queries from this customer base and will become an expert in that product.
  • 20% of your time will be spent working with the Customer Experience team to set and achieve cycle goals by contributing to defined initiatives
  • 10% of your time will be spent collecting and synthesizing client feedback and ensuring it is communicated across the organisation.


About you:

Most of your time will be spent interacting with customers either on the phone (inbound support calls and outbound retention calls) or via email, so enjoying a chat and a genuine desire to help people is critical. Like in any customer support position, patience and empathy are also key, as you’re often met with customers who have pressing questions and concerns! If you have experience using CRM tools, top-notch communication both verbally and written, and are a keen problem solver, even better. Our Customer Experience team is tight-knit and heavily dependent upon each other’s efforts so, above all else, you’ll need to be passionate about giving this role your all.

Connect with the following? This may be the role for you.

  • Past experience or knowledge of the construction industry? Talk to us.
  • Passionate about delivering great customer service and keen to do this by answering the phone with eager enthusiasm? Talk to us.
  • Experience in understanding customers and their needs and quickly build empathy and rapport? Talk to us.
  • Have the confidence to be a customer champion in our internal discussions, advocating for their needs? Talk to us.
  • Driven to exceed expectations, as well as the role itself? Talk to us.
  • Have a genuine motivation to bring your A-game so that we can succeed together as a team? Talk. to. us.
Apply for position
Richmond
Customer Experience & Admin Consultant

If you're super customer focussed and get a real kick out of helping and chatting to people over the phone, then this is the role for you!

About us:

EstimateOne is a fully bootstrapped, profitable, growing mid-sized product startup with a mission to better connect the commercial construction industry. We need your help to take our SaaS platform to the next level.

Here at EstimateOne, we build our products collaboratively working in cross-functional teams. We draw from lean product development and design thinking - which means we put our users first and work together rather than in silos.

As an organisation we’re up to some pretty exciting things! We’re passionate about a transparent and fair remuneration structure and we have a commitment to wellness and happiness that you’ll really feel (plus a heap of fun perks). We’ve got a strong set of values that speak to both nurturing our internal team and helping our external clients.

An exciting and unique part of working at EstimateOne is access to entrepreneur leave for a week each year for you to work on something you’re passionate about. To help give back to the community we also offer volunteer leave and we’ll triple any pre tax charitable donation you make!

How we operate:

The platform is 10 years old and there’s a lot already in it. As a company (and as a team) our mission is to make sure we’re unlocking value from what we’ve already done while creating value by inventing new stuff. It’s equal parts optimisation and innovation, data-driven and human-centred.

We’ve recently upped the ante for our Customer Experience Team and need a support champion to help them navigate this exciting time. In addition to supporting our customers, you’ll be working to improve processes for the team itself.

About the role:

What we’re looking for is an ambitious go-getter who’s who’s keen to help ensure the customer experience at EstimateOne is as good as it can be. Your main goal will be to provide outstanding customer service to our subbie, supplier, and builder clients through inbound and outbound phone calls, emails and issue resolution. Here’s a rough breakdown of what your day to day will look like:

  • 70% of your time will be spent answering and resolving inbound support queries (via phone and email) and contributing to the Customer Experience team’s operational activities.
  • 20% of your time will be spent working with the Customer Experience team to set and achieve cycle goals by contributing to defined initiatives
  • 10% of your time will be spent collecting and synthesizing client feedback and ensuring it is communicated across the organisation.

About you:

Most of your time will be spent interacting with customers either on the phone (inbound support calls and outbound retention calls) or via email, so enjoying a chat and a genuine desire to help people is critical. Like in any customer support position, patience and empathy are also key, as you’re often met with customers who have pressing questions and concerns! If you have experience using CRM tools, top-notch communication skills both verbally and written, and are a keen problem solver, even better. Our Customer Experience team is tight-knit and heavily dependent upon each other’s efforts so, above all else, you’ll need to be passionate about giving this role your all.

Connect with the following? This may be the role for you.

  • Past experience or knowledge of the construction industry (not a hard requirement)? Talk to us.
  • Passionate about delivering great customer service and keen to do this by answering the phone with eager enthusiasm? Talk to us.
  • Experience in understanding customers and their needs and quickly build empathy and rapport? Talk to us.
  • Have the confidence to be a customer champion in our internal discussions, advocating for their needs? Talk to us.
  • Driven to exceed expectations, as well as the role itself? Talk to us.
  • Have a genuine motivation to bring your A-game so that we can succeed together as a team? Talk. to. us.
Apply for position
Richmond
Product Specialist

We’re looking for a smart, friendly Product Specialist to become an expert in our new product, ForSite, in order to onboard and train our customers and support our sales team.

About us:

EstimateOne is a fully bootstrapped, profitable, growing mid-sized product startup with a mission to better connect the commercial construction industry. We need your help to take our SaaS platform to the next level.

Here at EstimateOne, we build our products collaboratively working in cross-functional teams. We draw from Lean Product Development and Design Thinking - which means we put our users first and work together rather than in silos.

As an organisation we’re up to some pretty exciting things! We’re passionate about a transparent and fair remuneration structure and we have a commitment to wellness and happiness that you’ll really feel (plus a heap of fun perks). We’ve got a strong set of values that speak to both nurturing our internal team and helping our external clients.

An exciting and unique part of working at EstimateOne is access to entrepreneur leave for a week each year for you to work on something you’re passionate about. To help give back to the community we also offer volunteer leave and we’ll triple any pre tax charitable donation you make!

About our product:

As a company (and as a team) our mission is to make sure we’re unlocking value from what we’ve already done while creating value by inventing new stuff. It’s equal parts optimisation and innovation, data-driven and human-centred.

We seek to continuously find new ways to solve problems within the construction industry and ForSite is one of our latest endeavors that will help to enable the contract administration process, which is where you come in!

About the role:

Your main goal as Product Specialist will be to become an expert in the ForSite product. You’ll be the first port of call for our customers in terms of training, onboarding and support, while also providing sales support to our Business Development team. Here’s a look at how your time might be spent:

  • Supporting external customers (Builders, Subbies & Suppliers) via email and phone - 30%
  • Coordinating the communication of customer feedback, bugs, and improvements between our Customer Experience team and development team - 10%
  • Ensuring our Sales and Customer Experience teams are across the product by conducting internal training sessions on ForSite - 10%
  • Helping the Brand & Comms team create and maintain ForSite support materials such as videos, online courses, online help, support website, etc. - 10%
  • Helping Builder customers get the most out of ForSite through account management activities and webinars - 20%
  • Understanding customers’ problems and being the voice of the customer - 10%
  • Helping with other general admin tasks like following up on meetings and appointments - 10%

About you

  • You’ll be a genuine self-starter with the creative nous to get things done without necessarily being asked.
  • You’ll have the energy and drive to build rapport with the team and customers alike.
  • You’re a customer champion who puts our users first and advocates for them with other teams and leaders.
  • You’ve got a can-do attitude, great language skills, and are highly organised.
  • If you have some experience with design and an ability to solve problems in novel ways - even better!
Apply for position
Get in Touch

None of our current openings tickle your fancy? No worries! Just email us at jobs@estimateone.com with a cover letter and a resume, and we'll take a look!

Email our HR Team